Updating Your Delivery Address Made Easy

At ZenShop, we understand that sometimes life changes, and so do your delivery needs. Whether you’ve moved to a new home, are sending a gift to a friend, or simply made an error during checkout, updating your delivery address is a straightforward process. This article will guide you through the steps to change your delivery address, ensuring that your orders arrive at the right location.

1. Changing Your Delivery Address Before Placing an Order

If you haven’t completed your order yet, changing your delivery address is simple:

• Log In to Your Account: Visit the ZenShop website and log in to your account using your credentials.

• Navigate to Your Profile: Click on your profile icon in the upper right corner and select “Account Settings” or “Profile.”

• Update Your Address: In the address section, you can add a new address or edit your existing delivery address. Make sure to save your changes.

• Proceed to Checkout: When you’re ready to place your order, ensure that the updated address is selected during the checkout process.

2. Changing Your Delivery Address After Placing an Order

If you’ve already placed your order and need to change the delivery address, follow these steps:

• Contact Customer Support: Reach out to our customer support team as soon as possible. You can do this via:

  • Email: Send an email to [e-mail] with your order number and the new delivery address.
  • Phone: Call our customer support line at 1-800-ZEN-SHOP (1-800-936-7467) during business hours.
  • Live Chat: Use the live chat feature on our website for immediate assistance.

• Provide Necessary Information: When contacting support, be sure to provide your order number and the new delivery address clearly. This will help us process your request more efficiently.

• Confirmation: Once your request is processed, you will receive a confirmation email indicating that your delivery address has been updated.

3. Important Considerations

• Timeliness: To ensure that your address change is processed before your order ships, please contact us as soon as possible. Once an order is in the shipping process, we may not be able to change the delivery address.

• Shipping Restrictions: Please note that some orders may have shipping restrictions based on the destination. If you’re changing your address to a location outside our service area, our customer support team will inform you of any applicable issues.

• Tracking Your Order: After changing your delivery address, you can continue to track your order using the tracking link provided in your confirmation email.